In the course of their daily work, departments and offices within state administration bodies, and all those who exercise public authority, receive and process a large quantity of documentation received from citizens and businesses. This documentation, created in digital or paper form, passes through many hands, is multiplied and distributed. During this whole process, there is no transparent system that can provide information on the phase in which the case is currently in, and where, specifically, it is located. For this reason, there isn’t the necessary interaction with clients which, in turn, generates discontent on their side.
The Smart Elpis application allows full control of document flow so that digitized documents are tracked from the moment of receipt to the moment the case is closed and stored in the archives.
This useful solution represents the complete Record Management System of an organization and enables:
The Smart Elpis application allows an organization to, via a website, publish information on the movement a case through the system and in this manner, in an efficient and transparent manner, show consideration for the parties interest. The website allows interested parties to, easily and quickly, search information regarding their case and receive feedback on its status.